Return & Refund Policy

1. Introduction

Thank you for shopping at Redsonhome. We carefully select home décor products to bring beauty, warmth and comfort into your living space. If you are not completely satisfied with your purchase, please read our Return and Refund Policy below.

2. Return Eligibility

You may request a return if the product meets the following conditions:

• The return request is made within 60 days of receiving your order.
• The item is unused, undamaged and in its original condition.
• The item is returned with its original packaging, tags, labels and accessories, if applicable.
• You can provide proof of purchase, such as an order number, invoice or confirmation email.

3. Non-Returnable Items

For hygiene, safety and quality reasons, some items may not be eligible for return, including:

• Items that have been used, washed, damaged or altered after delivery.
• Items without original packaging, labels or accessories.
• Personalized, customized or made-to-order products.
• Clearance, final sale or promotional items marked as non-returnable.
• Products damaged due to misuse, improper care or normal wear and tear.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible. To help us review your request quickly, please provide:

• Your order number.
• Clear photos or videos of the damaged, defective or incorrect product.
• Photos of the packaging and shipping label.
• A short description of the issue.

Once your request is reviewed and approved, we may offer a replacement, refund or other suitable solution depending on the situation.

5. Return Process

To request a return, please follow these steps:

1. Contact our customer support team by email or phone.
2. Provide your order number and reason for return.
3. Wait for our confirmation and return instructions before sending the item back.
4. Pack the item securely in its original packaging.
5. Ship the item to the return address provided by Redsonhome.

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

6. Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund request.

If approved, your refund will be processed using the original payment method whenever possible. Please note that the refund processing time may vary depending on your bank, payment provider or payment method.

7. Shipping Costs

Shipping costs are generally non-refundable unless the return is caused by our error, such as sending a wrong, damaged or defective item.

Customers may be responsible for return shipping costs if the return is due to personal reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product.

8. Exchanges

We may offer exchanges for eligible items depending on product availability. If you would like to exchange an item, please contact us with your order information and the product you would like to exchange.

9. Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account or payment provider. Then contact your bank or card issuer, as it may take some time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us for further assistance.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it can no longer be cancelled and will be handled according to our return policy.

11. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: